Purchase & Return Policy
We aim for 100% Customer Satisfaction. We know you’re going to love your ketubah, and we want it to be just perfect. If you’re not happy for any reason, please let us know. We’ll handle your issue on a case-by-case basis to make it right. If you’ve already placed an order, and would like to cancel it, please contact us immediately, and we’ll do our best to help!
For non-ketubah orders and prints, we are typically able to accept cancellations until the order has been shipped.
For ketubahs and custom orders, if work on your ketubah has not yet begun, we will do our best to refund your order in full (not including non-refundable deposits and fees.) If work on your ketubah has already begun, we will work together with you to find the best possible solution.
All sales are final. Cancellations and refunds available at our sole discretion. Rush order surcharges are 100% non-refundable. Translation fees, once work on your ketubah text has commenced, are 100% non-refundable, as well. See terms of service.